Service scope
Service scope & limitations
A clear picture of what Familiar offers and what it doesn't.
Draft: requires review before publication
This page is a working outline, not final legal text. It needs to be reviewed and completed, ideally with a legal professional, before the site goes live.
What Familiar offers
Non-clinical, one-to-one conversations by private phone call, built around listening, thoughtful questions and general reflection. You guide what's discussed.
What Familiar does not offer
Familiar is not therapy, counselling, psychotherapy, diagnosis, medical treatment, mental health treatment, or crisis intervention, and is not a substitute for professional care.
No promised outcomes
Conversations are not designed to solve particular problems or produce specific psychological outcomes.
Urgent or crisis situations
Familiar is not an emergency service. If you're in immediate danger, call 911. For crisis support anywhere in Canada, call or text 9-8-8 at any time.
Age requirement
The service is for adults aged 18 and over.