Cancellation & refunds
Cancellation & refund policy
How to reschedule or cancel a conversation, and when refunds apply.
Draft: requires review before publication
This page is a working outline, not final legal text. It needs to be reviewed and completed, ideally with a legal professional, before the site goes live.
Cancelling or rescheduling
To be completed: how much notice is needed and how to cancel or reschedule.
Refunds
To be completed: when a refund is given, and how long it takes to process.
Missed conversations
To be completed: what happens if a conversation is missed by either side.
If we need to cancel
To be completed: what clients can expect if Familiar has to cancel or reschedule.